Client: Pharmacy Benefit Manager
A leading pharmacy benefit manager (PBM) with one of the nation’s largest mail-order pharmacy operations assisting its customers with moderating the cost and enhancing the quality of prescription drug benefits to millions of members through an extensive network of retail pharmacies.
Challenges
- Client was looking to pilot an ETL (extract, transform, load) software tool and prove its value.
- An unsuccessful experience with a competitor had resulted in missed deadlines and project overruns.
RMK Solution
- Hired and installed a team of skilled ETL architects and developers.
- Utilized remnants of the previous pilot where useful.
Results
- The RMK team completed the pilot on time and on budget.
- The successful pilot demonstrated the competency of the software solution, which was then made a company standard.
- To support smooth implementation across the company, RMK helped the client develop a center of excellence around the tool.
- As a named Center of Excellence vendor, RMK supplied ongoing architecture, programming, project management and administrative resources.
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