Business Operations Solution Leads to Increased Revenue [hidden]

Client: Major Benefit Provider

Award-winning Fortune 50 provider of healthcare services for tens of millions of consumers through thousands of employer, government and union health plans.

Challenges

• Benefit provider was onboarding an important new client and needed to get benefit data on 1.8 million “lives” (customer information, coverages, etc.).
• Management wanted this client’s first experience to be a positive one.
• The time frame was tight, with the project overseen at the highest executive level. 

RMK Solution

• Planned, set up and administered a combined on-site, near-site and offshore coordinated delivery solution.
• Staffed and maintained the three sites with 36 professionals for four months.
• Scheduled and directed shifts of 20 hours a day, six days a week.
• Ensured ongoing transparency through overall project management and tracking. 

Results

• Delivery was completed on time, with no errors reported after the go-live date.
• The seamless, “invisible” solution led to increased business for the client.
• The RMK team went on to perform additional engagements for the client, including bringing on 2 million additional “lives” the following year.