Client: Technology Manufacturer
A leading manufacturer of computer and telephony equipment that enables converged communications, allowing service providers, developers and system integrators to deliver services, content and applications using multimedia processing and signaling technologies.
Challenges
- IT needed to implement and upgrade a customer relationship management (CRM) system (Siebel 2000) within its budget.
- Siebel consulting resources were expensive.
- Transition to another firm could add costs and risks to the project.
- A go-live date was already agreed to by IT and its business partners.
RMK Solution
- Staffed the key consulting positions.
- Provided an exit plan for the existing consultants.
- Implemented the software upgrade and worked closely with the business to develop key reports.
Results
- The new CRM solution was implemented on time and on budget, averting a potential rift between IT and the business.
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