Rollout of an Internet Billing System Shortens Process Time and Eliminates Errors

CLIENT:  Nationwide broadcast media company

Subsidiary of a global media and entertainment conglomerate — providing broadcast programming to 220+ affiliated stations across the United States. 

CHALLENGES

• Generating contracts and bills for services supporting affiliates was a manual process with a significant error rate.
• Management desired a standardized means for recognizing revenue across the affiliates to eliminate inaccuracies.

RMK SOLUTION

• Designed, developed and delivered an Internet billing system to automate contract approval, billing, revenue recognition and the quarterly accrual process.
• Provided technical guidance and advice.
• Supervised quality assurance.
• Assisted with production implementation. 

RESULTS

• The contract approval time was shortened by 37%.
• Revenue reports to management were produced in less than half the time with a higher degree of accuracy.
• Billing inaccuracies were virtually eliminated.
• Affiliates now utilize a common workflow for contract and bill processing — eliminating errors, delays and inconsistencies associated with prior processes.