Client: Global Financial Services Provider
A global financial services provider—serving as the critical link among financial institutions and millions of businesses, cardholders and merchants—with a mission to advance commerce worldwide by developing more secure, convenient and rewarding payment solutions; processing billions of payments seamlessly across the globe; and building economic connections that accelerate business.
Challenges
- Global IT had committed to delivering a sophisticated analytic application to its planning department yet couldn’t find the necessary skills within the company and elsewhere to convert business requirements into a working solution.
- The new application needed to operate as a well-integrated appendage to an electronic document-based solution, built over a period of over four years to manage very business-specific customer relationship events and planning processes.
- The system lacked much-needed analytical processing capabilities that only sophisticated technologies can deliver. Not only would the application provide analytical functionality for the data in that document-based application, but it would also combine it with data from other systems.
RMK Solution
- Within days, presented a professional who not only delivered the application on time but was also able to provide assistance in other similar projects.
- Retained beyond the initial six-month engagement to participate in other projects and eventually to maintain and evolve the original application through various major releases.
Results
- On-time implementations, thorough documentation, technical and architectural direction, additional support in other technical areas, mobility to new technologies, reliability and continued support.
- A more successful and confident technology department promoted solutions of similar magnitude, leading to the design and implementation of a marketing analysis application to help analysts relate cardholder behavior to promotional activities by merchants and card issuers around the world.
- RMK is now helping the company build a new application that will combine into a single integrated architecture all the functionality that only a two-platform system had been able to provide.
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