Process Improvement and CMM Consulting Bring Knowledge In-House [hidden]

by admin on November 21, 2012

Client: Global Financial Services Company

A leading financial services company with over $550 billion in total managed assets serving individual and institutional customers worldwide and offering a variety of products and services including mutual funds, annuities, real estate brokerage franchises and relocation services.


  • The tax and actuarial department was under a corporate directive to have its mission-critical applications SEI CMM Level 3 compliant. Several applications were undocumented and had no formal processes in place and were therefore considered at risk.
  • Lack of a formal process for managing software maintenance resulted in applications that were difficult to maintain and costly to support.
  • Information from these systems that was used to make business decisions was unreliable, negatively impacting the reputation of the department and consequently the bonuses of senior management.

RMK Solution

  • Provided an SEI specialist who worked with the tax and actuarial systems stakeholder as well as the corporate software engineering productivity group to develop a formal process, templates and reports.
  • Developed a means of communicating these best practices to the rest of the department.


  • The applications achieved CMM Level 2 compliance and are scheduled for a Level 3 audit.
  • The RMK professional transferred knowledge to the client’s staff so they can continue to maintain and improve processes internally.

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